Changes to nursing home quality ratings system caused consumers to choose better providers

02/07/2018

Photo: Three people sitting at a table, studying online reviews with their smartphones and digital tablet computers; Copyright: panthermedia.net/duiwoy

Researchers concluded that the form of quality reporting matters to consumers and that the use of ratings e.g. the five-star system is likely to cause more people to use the system to compare and choose providers that better fit their needs.