Customer Charter

Ensuring outstanding customer satisfaction is central to the Kirton business culture. Our aim is to deliver a high quality product portfolio underpinned by exceptional service created within a motivating environment that encourages innovation, the pursuit of excellence and shared aspirations.

We hope to achieve our aims by:

• Actively seeking customer feedback, keeping key departmental personnel close to customers, communicate and instil a continuous improvement programme to guarantee customer satisfaction.


• Investing in design, development and technology to ensure a wide product portfolio that reflects customer need for function, durability and price.


• Ensuring exceptional service and manufacture is encouraged and developed through training, reward and recognition for performance excellence throughout the organisation to the delight of customers.


• Seeking to establish new associations and deepen existing relationships with all stakeholders striving towards greater knowledge, improve efficiency and awareness of new opportinities.