Innovative technologies ensure the increased comfort and better fit of prosthetic devices. Says Werner: "When it comes to making custom adjustments, 3D printing, and scanning technology are growing in use and popularity as they increasingly become more affordable." And so the workshop goes digital. Peter Fröhlingsdorf, CEO of Mercuris and a certified orthopedic technician himself knows that new technology will never replace the human specialists and their expertise in this field. "Even if scanners, software, milling, and 3D printing can make my work easier, I still need to achieve the perfect fit of the prosthesis." After all, that is still the key responsibility of his profession. It is also important to know how the production technology works. "If we want to use the latest technology, we must first spend some time to put it to the test. At the end of the day, I also need to make sure that my company gets paid for this effort since profitability is another key aspect."
The COVID-19 pandemic has given this topic a boost. After all, modern scanning technologies can eliminate the need for close customer contact and – thanks to a laptop- technicians always have access to the digital workshop at home or on-the-go. Some specialists used the mandatory break to learn about new production options.
While that’s great, it still does not solve the financing issue because great care in this setting involves getting a great prosthetic device. And the latter is not only getting more advanced but is also getting more expensive. Read our article titled "The Future of Prosthetics is Here Thanks to Artificial Intelligence and Bionic Feedback" to learn about exciting advances in the field of prosthetics and discover the latest medical and technical research.
But sometimes, the hands of technicians at modern medical supply stores are tied. "We have to go by the coverage and services the health insurance companies provide. And they state that care must be appropriate. And that means it doesn't always have to be the high-end product," explains Felix Raab. Depending on the patient’s mobility and everyday requirements, the standard model may also be adequate.
Having said that, it’s a tedious struggle to get health insurance companies to cover the right prosthetic device as a paid benefit – not just for the wearer. Fröhlingsdorf puts the quandary in a nutshell: "As an orthopedic technician, I don't want to get into a situation where a patient asks me, 'Back when you fit my prosthesis, there were more innovative options available that would have made this or that aspect better in my life. Why didn't you give me the best prosthetic device at the time?'" The authorization process must be revised, Kim Cremer agrees. "Getting the right care takes too long in some cases and people put up with pain from their prosthesis just to get back to normal life. But that can have disastrous consequences for prosthetic wearers."