Ease-of-use is often a major hurdle when it comes to user acceptance of smart home devices or AAL systems, says Martina Koepp, managing director of the German Society for Gerontechnology (GGT). "Generally speaking, user acceptance is always crucial for the success of a product. The bottom line is, assistance systems or smart home solutions must successfully serve the users. You must meet their requirements and needs and avoid overwhelming them." Different users also have different requirements and demands. "People in their 90s are confronted with the latest technology and may have never even held a smartphone in their hands. This aspect is even more complex when you consider dementia cases," Alexander Karl points out. While family members appreciate the technology-based assistance systems and know how to use them, they face a host of other problems. Martina Koepp: "There are also some ethical concerns, especially if you think of assistance systems for people with dementia. These systems emphasize observation, monitoring and are tracking devices. This is yet another area where we as a society and business leaders must decide how we want to effectively deal with these kinds of ethical dilemmas." After all, two-thirds of those in need of care are cared for at home by family members. "To be able to age in place and keep living at home, these systems will eventually have to find their way into our daily lives, but the sector still needs to work on the acceptance part of the equation. We have the technology, but manufacturers must be willing to open up their isolated applications to other interfaces."
Varomo UG has identified the requirements and concerns of its target group and has integrated them into its CAREcules robot. Even though the technical assistant is controllable and quite smart, it is unobtrusive and doesn’t need an internet connection and cameras, is easy to use and can also be retrofitted to include telemonitoring system if needed. Thomas Link, founder and managing director of the startup, is certain that "smart tech systems can promote a self-determined life: they help to compensate for physical or mental impairments due to illness or aging." And "a growing percentage of the older population wants to maintain a high quality of life even as they age. Products like the CAREcules robot, which help make this wish come true, will become safer, more user-friendly, more reliable and more affordable in the future."